Tours in Italy
Tel: 1 800 838 6860

Frequently Asked Questions

In what currencies are the tours/packages listed on the website?
Most of them are listed in Euros since all European suppliers accept payments only in Euros.
The top left hand box of each price chart indicates that the prices are in Euros or US dollars. As you will notice, there is a little star beside the US$ sign. If you scroll down below the price chart, you will find the explanation. * means, US dollar rate varies depending on the exchange rate. There are minor variations in the US$ price from day-to-day. 

What other currencies can I use for payment?
We also accept Canadian dollars or Euro bank transfers. If the payment is by credit card, the credit card companies automatically convert the funds for you into your local currency. Most credit card companies charge a small conversion fee of around 2%. You can check the exact percentage by phoning your credit card company.

Can I pay by check?  
Personal checks are accepted up to 90 days before departure. Within 90 days you can send  cashiers checks, money orders or bank transfers in US or Canadian funds

What credit cards can I use for payment?
Visa, Master Card

How do I receive my documents?
The invoice and the optional cancellation insurance form will be issued and emailed or mailed to you upon confirmation of the booking. Final documents are issued as soon as we receive full payment. Vouchers and other documents are sent to you as email attachments, Certain cruise documents are issued only 4-3 weeks prior to sailing. In these cases we can email you the copies of the cruise documents in advance for your piece of mind while you are waiting for the originals to arrive.

When is the final payment due?
For most packages we require final payment 40 days before departure. Certain cruises require 60 or 90 days advance payment. You will be advised about your final payment date at the time of reservation. If you have less than 40 days before your tour/package starting date, full payment is required upon booking

Membership Privileges:
Registered members listed on our regular membership email lists receive 5-10% discount on tours. Membership discounts are not applicable on child’s cost and/or other promotional discounts or extra nights and transfers, performance tickets or train tickets

I am insecure about booking on internet. How can you assure me that my reservation is in order?
You will receive our official invoice with all the details of our company including registration and tax account numbers. All vouchers show the contacts of the local hotels and other suppliers  with contact names and emergency phone numbers. You can call those numbers any time before departure to verify that your reservation is in order.

I am not familiar with your company. Can I get references? 
Yes, if you contact us, we will give you phone numbers of several European government tourist boards or consulates as well as the main phone number of the travel agency licensing office. We are not allowed to give out private passengers’ phone numbers. You can also check our testimonials page   or the about us page

How can I make sure I read the rates correctly?
All rates for all packages are listed per person based on 2 people and also in case of some independent packages on 3 people in the room. If you travel alone single rate applies. You have to look for the double rate if you have 2 people in your party, and for the triple rate if there are 3 of you. Most times cost varies depending on seasonalities. All price charts give rates for all seasons usually for a one-year period. Escorted tour or cruise rates are usually listed as one price per season with single supplement specified as an extra cost. If something is not clear, please send us an email or call us toll free at
1 800 838 6860 Monday-Friday. We are closed on Saturdays and Sundays

What exactly is the single supplement?
The published rate of a tour is always calculated per person but based on 2 people sharing the same hotel room throughout the tour. Single supplement is an additional cost on top of the tour rate that single people who wish to stay in a single room during the duration of the trip would have to pay.
E.g. Tour rate is listed as euro 1000, single supplement as euro 200. It means if you are traveling alone on this tour, you pay euro 1200. However, if a friend joins you, you would only have to pay euro 1000. Your friend also pays the same amount.

Can I avoid paying the single supplement if I am willing to share my room with an other single person on the tour?
No, we do not handle single matching. We do not know the tour members personally. We are not aware of their sleeping or washroom habits and do not wish to hear complaints about incompatible roommates.  We suggest you travel with a friend or family member if you wish to avoid paying for the single supplement.